DISCOVER THE CLEVELAND EXECUTIVE CAR APP ON THE APPLE APP STORE AND GOOGLE PLAY STORE.

HOW WE WORK...

We are committed to providing safe and reliable service. We offer executive car service 24 hours a day/7 days a week. Please feel free to call us at 216-650-6743 from 8:00 AM - 7:30 PM EST to discuss service. We welcome your feedback.


QUOTES AND RESERVATIONS:

You can GET A QUOTE or BOOK SERVICE on this website, or by downloading our Mobile App at Cleveland Executive Car at the Apple App and the Google Play stores. Both have been designed for your convenience, and with your security in mind. Feel free to call our office at 216-650-6743 if you need assistance.


BOOKING CONFIRMED:

You will receive the BOOKING CONFIRMED email once you create your reservation. The Booking Confirmed email confirms that we've accepted your request. You'll hear from us again once the driver has been assigned.



DRIVER ASSIGNMENT:

Your driver is assigned by a human being, not a computer algorithm. You will receive the YOU'RE ON THE SCHEDULE email once your driver has been assigned, generally a few days before service, due to logistics. If you're using our Mobile App, it will update showing the name and number of your driver under MY TRIPS/ UPCOMING RIDES. You'll receive a PUSH NOTIFICATION when your DRIVER IS ON THE WAY.


CHARGES:

Your QUOTED price is based on estimated distance and duration. The final fees will be based on the actual distance and duration at the time of service.


Point-to-Point Transfers: There is no fee for wait time if your flight is delayed. Your driver will be tracking your flight and waiting for you whenever you land, 24 hours a day. If your flight cancels, please call or text our office and we'll cancel the reservation at no charge.


Once your flight has landed, the driver will wait for 40 minutes for free. After 40 minutes, we charge $45 every 30 minutes for wait time until the driver pulls out of the airport.


For non-airport Point-to-Point Transfer service, wait time charges apply 10 minutes after the requested pick-up time, and will be charged @ $45 every 30 minutes thereafter the initial 10 minute free wait period has expired, if needed.

 

Surge Charges: We charge a $10 Surge Charge for Point-to-Point transfer services between 5AM-7AM and 9PM-10:59 PM. We charge a $20 Surge Charge for service provided between 11PM-4:59 AM.

 

Hourly Service: The rate is $85 an hour plus tax and tip, with a 3 hour minimum for black Chevy Suburban Service. We charge $70 an hour plus tax and tip for black executive sedans. Hourly service is billed at “garage-to-garage” rates. Our garage is located close to Cleveland Hopkins Airport. Charges begin when the driver leaves the garage, and end when the driver returns to the garage. There is an addition $5 an hour charge for service going outside Cuyahoga County. 

 

It is most prudent to reserve your Hourly Service for the 3 hour minimum. Our APP will charge accordingly for any additional time after the 3 hour minimum has elapsed. If you reserve Hourly Service for less time than you use it, beyond the 3 hour minimum, you will be charged for the hours reserved. So its most prudent to reserve for the 3 hour minimum and the APP will track and charge accordingly at the end of service. You will have the driver as long as needed. 



TAXES:

We charge an 8% Ohio sales tax on all orders. A $4 airport tax will be charged for all trips to or from CLE airport.



TIP IS INCLUDED:

A 20% tip will automatically be charged and paid to your driver. Rest assured, 100% of the tip goes directly to your driver. If you wish to tip more, please tip your driver directly. Happy drivers are reliable drivers!



24 HOUR CANCELLATION POLICY:

Please contact our office if you need to cancel your trip within 24 hours of your pickup time to avoid charges. We're happy to UPDATE or CHANGE your reservation on the dashboard. Just give us a call!


We are committed to providing safe and reliable service. We welcome your feedback. Please feel free to call our office at 216-650-6743. We offer service 7 days a week, 24 hours a day, 365 days a year. Our office hours are 8AM - 7PM, 7 days a week. Safe travels!

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